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What do robots rely on for obstacle avoidance?The Pudu robot relies on LIDAR sensors, RGBD vision sensors and infrared sensors for comprehensive obstacle avoidance.
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Do the robots have Bluetooth?Yes, the robots are able to use Bluetooth to connect the external stereo, and play sounds.
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What are the robots' navigation method?The robots use dual SLAM solution, supports both Laser SLAM and Visual SLAM positioning in order to adapt to more scenarios.
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Can I use the robots without Wi-Fi?Yes, of course.
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Can multiple robots work simultaneously?Yes, multiple robots (same model or different model) can be scheduled simultaneously with each other to prevent collisions.
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Can the robots carry out voice conversations?Yes, it can recognize voice , and then enables voice interaction.
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What operating systems do the robots have?The robots operate with Android operating system.
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When I will receive my robot after clearing the payment?You will receive your robot within 15 days after clearing your payment.
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Is installation free?No, installation charges are not included with the robot. Standard installation charges are 1000 USD.
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Is the robot comes with training sessions?Yes, every robot purchase comes with free 2 (1-hour) sessions.
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Are the robots waterproof ?The robots cannot be soaked in water, but light splashing allowed.
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What are the precautions for using robot batteries?To protect the battery, the battery should not be overcharged or discharged, and stored in a dry environment.
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What do I need to know about storing a robot that will not be used for a long time?1.Keep the robot and battery dry and at room temperature for storage; It is forbidden to expose robot to the sun. 2. When starting the robot for the first time after not being used for a long time, pay attention to check whether there is any foreign matter inside the robot (mice, cockroaches, etc.). 3. After charging, please disconnect the power in time. Do not charge the robot for a long time under the condition of full power. 4. It is forbidden to charge unattended for a long time. 5. If you do not use the robot for a long time, please press the key in the battery compartment to 'OFF' in time to disconnect the battery power; If the charger is not used for a long time, the power plug should be unplugged from the socket. 6. If the robot is not used for a long time, it must be charged to more than 60% and the key switch must be turn off. And the robot needs to be charged once every three months to protect its battery.
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After receiving the robot, what information do I need to know when I unpack and take it out?1. Do not violently open the box or hit the robot to avoid its artificial damage. 2. Try to downwardly press the corresponding tray if its light stripe does not illuminate after unboxing. 3. Please protect the screen carefully from scarping or hitting during the handling. 4. Please protect the lidar above the robot chassis carefully, refrain from touching it by hand or hitting it. 5. Please keep the robot's upright posture during the handling. You can lift the robot through the upper part of the robot chassis. It is strictly forbidden to carry out the handling by lifting the tray or the head of the robot.
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What if an issue arises after the warranty term has expired?Purchase an extended warranty service in advance is recommended.
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What do I need to know in terms of robot maintenance?The frequency of maintenance impacts the life and appearance of robots, thus it is vital to clean the critical sections of the robot on a regular basis, such as cleaning the screen with a soft tissue or cotton cloth.
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What type of robots do you have?We have delivery, cleaning & disinfection robots.
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Do your robots comes with warranty?Yes, every robots comes with 1-year off-site warranty on cash, and 2-year on lease program. You can also buy extended warranty at anytime during your warranty period.
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How can I buy?You can either buy from us on cash or on 2-year lease.
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How many tables can 1 delivery robot can cover?One robot like "Bellabot" can cover small to medium sized restaurant easily.
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Do your cleaning robot cleans all type of surfaces?Yes, our cleaning robot like"CC1" can cover all types of surfaces, and also comes with 4 in 1 functions like. mopping, scubbing, vacuuming & sweeping.
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